How long before I can receive my order?
The process time is 24-48 hours. After your order has been shipped, delivery time within the United States is 4-7 business days.
Do you ship internationally?
We ship worldwide
What carrier do you use?
Buttah Skin are currently sent through a variety of shipping companies (FedEx, UPS, and USPS). We’re constantly exploring options to get your order to you quicker and more efficiently.
Where can I find my tracking information?
Tracking number will be sent automatically once you order ships to the contact information provided when you place your order. You can also view your shipments directly on your account.
How much is shipping?
We offer free shipping on orders over $40.00. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based.
Where are your products manufactured?
Our products are made in the USA.
Are your products natural?
When possible, we choose naturally derived ingredients over synthetics in all formulations.
Do you test products on animals?
We do not test products on animals. All of our products are cruelty free.
Are the products safe to use for all skin types?
All products were formulated to be safe for all skin types.
Please consult your doctor with the list of ingredients found on the website if you have any concerns.
What temperature do these products need to be stored at?
We recommend storing Buttah Skincare in a cool dry place, away from direct sunlight and excessive heat.
RETURNS AND REPLACEMENTS
What Is Your Return/Exchange Policy?
You may return the item(s) to us within 30 days of your purchase for a full refund or exchange. Items must be returned in original condition and original packaging (manufacturer's box, plastic bags, etc) accompanied by receipt or proof of purchase. Return shipping costs will be the responsibility of the customer unless the return is the result of an error by Buttah Skin. Please note that the original and return shipping and handling charges will NOT be refunded or reimbursed under any circumstances. Refunds will be issued to the original form of payment.
What forms of payment do you accept?
We accept all major credit cards and PayPal.
What is your replacement policy?
We'll always do our best to offer you a replacement for your damaged or missing items. Please contact firstname.lastname@example.org or call: 1-877-474-4038 as soon as possible so that we can remediate this for you.
Do I have to set up an account to place an order?
No. You do not have to have an account to place an order.
How do I create an account?
You can create an account by visiting https://www.buttahskin.com/account
How Do I Cancel My Auto-Ship Order?
You can cancel your subscription at any time with no hidden fees or penalty. To cancel your subscription simply contact our customer service email@example.com or call: 1-877-474-4038.